When do we collect your data? 

 

We collect your data when you:

 

Purchase our products.

Communicate with our customer service, such as asking questions, processing of returns, guarantees or complaints.

Create an account

Sign up for our newsletter.

Send us pictures or other information.

Using our contact form.

Access our website. Our website also uses cookies; to find out more about the use of cookies and how you can manage them, please read our Cookie policy

When you engage with us on social media (by mentioning/tagging us or by contacting us directly)

 

 What data do we collect? 

 

Your contact information – name, postal address, mobile or telephone number, email address.

Your IP address and information about how you use our website.

Purchase details including your choice of payment and transaction number.

Your order history.

Customer service information – all kind of communication and correspondence between you and our customer service department.

If you are browsing our website, we may collect your IP address or other device identifier, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other portable device information.

 

 Data we don’t collect or process. 

 

We do not store or process data from your credit cards such as card number, expire  date or CVS number. We don’t ask you to provide personal identification number. 

 

 

 Why do we process your personal data? 

 

In order to fulfill our agreements with you as a customer, such as handling and delivering your order.

The purchase agreement we have entered into with you is the legal basis for the processing and is necessary for us to be able to fulfill our contractual obligations and to fulfill this agreement with you, eg. so we can deliver your order and get paid.

To be able to handle customer service issues such as questions about our products, returns, guarantees and complaints.

In order to meet the requirements of tax and accounting legislation – to declare and count our sales.

The legal basis is to be able to fulfill our legal obligations under law.

In exceptional circumstances, we may process additional identification information from you to avoid financial fraud or identity theft.

To send our newsletter and promotional material – only in cases where you give your consent to it.

To create and maintain a customer account – only in cases where you have created an account.

 

 Who do we share your personal data with? 

 

We provide your name, address, email and possibly phone number to the shipping company that delivers your product.

We transfers the necessary personal data to accountancy service providers as well as tax and other public authorities when specific legislation requires this.

Sometimes we need to confirm your personal data with payment service providers, in order to prevent financial fraud or identity theft.

 

 How long we store your data? 

 

We keep your data for as long as necessary for the performance of a contract and as required by retention requirements in laws and regulations.

 

 Analysis Tools 

 

This website uses Google Analytics®, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, which are text files stored on your computer, enabling the analysis of the use of the website. The information generated by cookies on the use of this website (including the IP address) are in the context of using Google Analytics conferred on a Google server in the U.S. and stored there. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other use of the website and Internet services. Google will transmit this information to third parties if required by law or if third parties process this data on Google’s behalf. 

 

 Cookies 

 

In some areas of our website, we reserves the right to use cookies in order to make our service more user-friendly, more effective and safer. Cookies are small pieces of information that are stored on your computer and that your browser memorises. Cookies do not damage your computer and do not contain any viruses. 

 

 Security 

 

We have taken all administrative, technical and physical measures to protect your personal data against accidental, unlawful or unauthorized destruction, loss, access, disclosure or use.